Covid-19 FAQ

Biblins Youth Campsite and Office is now closed for ALL business due to the Covid-19 outbreak.

We are, however, still accepting bookings for June and onward for this year, and for all of our 2021 season https://www.biblins.org.uk/bookings-search/

Our re-opening date is subject to continual review, as the situation develops, and it remains a possibility that our period of closure may have to be extended.

Due to this closure, we will not be able to respond to your enquiries immediately.

If your enquiry needs urgent attention, we do have some remote team members working from home. For urgent questions please email Leanne Powell at info@woodcraft.org.uk

You should have already heard from us.

All bookings for May and June will not go ahead. Options include:

• We will reschedule the booking to later this year at no additional cost.
• If you can’t reschedule for 2020, we will transfer your booking, and any monies paid so far, to the 2021 season.
• If you can’t reschedule to 2021, we will offer a full refund.

You should have already heard from us.

It is highly likely that there may need to be changes to July bookings. If we have to cancel your booking we will:

• reschedule the booking to later this year at no additional cost.
• If you can’t reschedule for 2020, we will transfer your booking, and any monies paid so far, to the 2021 season.
• If you can’t reschedule to 2021, we will offer a full refund.

We will follow Government and Public Health England guidance at all times.

We will contact all bookings proactively 4 weeks prior to their date of arrival.

We expect Summer bookings to go ahead.

We will follow Government and Public Health England guidance at all times. If we have to cancel your booking we will:

• reschedule the booking to later this year at no additional cost.
• If you can’t reschedule for 2020, we will transfer your booking, and any monies paid so far, to the 2021 season.
• If you can’t reschedule to 2021, we will offer a full refund.

We plan to resume normal operation as soon as possible, but this will not be before 1st July 2020.

If we are unable to reschedule your booking, refunds will be made as soon as business conditions allow but this is unlikely to be before 1st July.

If this will create a significant financial problem for you please contact info@woodcraft.org.uk

Once you have a clear idea of when you will be able to come to Biblins, please email us at biblins@woodcraft.org.uk with your preferred dates, using RESCHEDULE as the subject of the email.

Please be clear whether you would like to come in 2020 or 2021.

Our cancellation policy states.

Cancellation and Refunds

When a group requests a cancellation and an alternative date is not booked, their Deposit payment will be forfeit.

For cancellations made by a group within 2 weeks of the camping event, a charge of 50% of the total fee will be levied.

Where a cancellation is made, by Biblins Campsite, due to site closure for safety reasons, or other unforeseen circumstances, groups will be offered the opportunity to re-book on alternative dates. If the alternative dates are not acceptable to the group, then a full refund of ALL payments will be made.

In the unlikely event that a group is required to leave the site, due to unacceptable behaviour, no refunds will be made.

If you are unable to carry your booking over to a later date and you need to cancel, please email us at biblins@woodcraft.org.uk. with CANCELLATION as the subject of the email.

Simply email biblins@woodcraft.org.uk with the subject CHANGE.

Subject to other bookings we will do our best to accommodate any changes.

We will do our best to accommodate your needs, as we understand this is a difficult time for us all.

If we are open and you can not reschedule we will retain your non-refundable deposit.

We would very much like you to reschedule and enjoy our beautiful site.

Biblins Youth Campsite is a charity offering opportunities to children and young people to enjoy outdoor education.

You can support us by making a donation at https://justgiving.com/fundraising/biblinsyouthcampsite2020

You may wish to dedicate a brick https://www.biblins.org.uk/buy-a-brick/

We will email all customers when we reopen.

You can also visit our website for further updates www.biblins.org.uk